Date
Mon Jan 8Reading Time: 6 minutes
Author: Rener Vieira
We’ve all heard the horror stories: a roofing job gone wrong, leaving a homeowner with leaks, a messy yard, and a contractor who won’t answer their phone. Choosing a roofer can feel like a gamble, but it doesn’t have to be. You can avoid the stress and uncertainty by doing a little homework upfront. The best way to separate the seasoned professionals from the “Chuck in a Truck” operations is by asking smart, direct questions. This checklist of questions to ask a roofer is your best defense. It will help you spot red flags, verify credentials, and feel confident that you’re putting your home in capable hands.
01
How Much Experience Does Your Roofer Have?
Roofers who have been in business for a long time show reliability. They will also be around to follow up on warranty issues that may arise.
Do they have experience with my specific roof type?
Not all roofs are created equal, and the skills needed to install a metal roof are very different from those required for cedar shake. It’s essential to hire a contractor who has proven experience with your specific roofing material. Ask to see a portfolio of their work on roofs similar to yours. A roofer who specializes in composition shingles might not be the best choice for a complex slate or tile installation. Here in the Pacific Northwest, we see a wide variety of roofing styles, so finding a team with diverse expertise is key. At Landmark, we have over two decades of experience installing everything from classic composition and metal roofs to specialized systems like DaVinci Roofscapes and EcoStar.
Who will be working on the project?
Knowing who will be at your home every day is a huge part of feeling comfortable with a roofing project. Before signing a contract, ask who the dedicated project manager or site supervisor will be. This person should be your main point of contact for any questions or concerns that pop up. It’s also a good idea to understand the company’s process for handling unexpected issues, like discovering rotted decking after the old shingles are removed. A professional crew will have a clear plan and communicate with you immediately. This transparency is a hallmark of a trustworthy contractor and ensures there are no surprises along the way.
Do you use subcontractors or your own employees?
This is a critical question that speaks to a company’s accountability and consistency. Some contractors hire subcontractors for their jobs, while others use their own dedicated, in-house employees. Companies that use their own crews often have more control over training, scheduling, and quality of work. When you ask this question, also inquire about the team’s training, licensing, and insurance coverage. You want to be sure that every single person working on your property is a qualified professional who is fully covered by workers’ compensation, protecting you from any liability.
What training or certifications does the crew have?
A roofer’s commitment to ongoing education says a lot about their dedication to quality. Look for contractors whose teams hold certifications from the manufacturers of the products they install. These programs ensure the crew has been specifically trained on the best installation practices for that material, which is often required to validate the manufacturer’s warranty. A well-trained team can also advise you on crucial aspects of your entire roofing system, like proper ventilation, which can impact your home’s energy efficiency and prevent future problems. This level of expertise shows they care about the long-term health of your roof, not just the immediate installation.
02
Is Your Roofing Contractor Licensed and Insured?
While the above questions are essential to ask your roofer. An even better resource is the Washington State Labor and Industries website and using their Verify a Contractor, Tradesperson or Business tool. The Labor and Industries website will provide additional information, such as how long they have been in business, if their license has ever been revoked, if they have had lawsuits against their bond or savings or if they have had violations of Workplace Safety and Health. All important information to make sure you are dealing with a company worth the price.
Can you provide proof of general liability and workers’ compensation insurance?
This question is a deal-breaker, and the answer should be a simple “yes.” A professional roofing contractor will have no problem providing proof of both general liability and workers’ compensation insurance. This isn’t just a formality; it’s a critical step in protecting yourself, your home, and the crew working on your property. General liability insurance acts as your safety net against accidental damage—if a ladder falls and breaks a window, for example, this policy covers the repair. Industry experts suggest a contractor should carry at least $1,000,000 in coverage. Just as crucial is workers’ compensation insurance, which shields you from liability if a worker is injured on the job. Without it, you could be on the hook for their medical expenses. Taking a moment to verify these policies confirms you’re hiring a legitimate business that values safety and protects its clients.
03
Do They Have a Local Presence?
A local company is best able to provide a more personalized experience with their knowledge of weather conditions and products best suited for the area. It’s also generally easier to get a hold of a local company when you have concerns or questions.
04
How Do They Handle Estimates and Pricing?
Generally, while most contractors provide an all-inclusive price including labor and materials, you should be apprised of what the work includes and the prices for work not included, such replacing rotted boards or fascia, which is unseen until the roofing material is removed.
Will I receive a detailed, itemized estimate?
A vague quote is a major red flag. You should always ask for a detailed, written estimate that breaks down every aspect of the job. This document should clearly list the exact materials being used, the full scope of work—including the removal of old shingles and a thorough cleanup plan—and the costs for both labor and materials. This level of detail protects you from unexpected charges and ensures you and your contractor are on the same page before any work begins. A transparent estimate reflects a contractor’s professionalism and gives you the confidence that you’re paying for quality work without any hidden fees. Here at Landmark, we provide comprehensive estimates so you know exactly what to expect from the start.
What is the payment schedule?
Understanding the payment terms is crucial for protecting your investment. A reputable contractor will provide a clear payment schedule in writing. Be cautious of any roofer who asks for the full payment upfront. While a deposit to cover materials is a standard practice in the industry, you should never pay for the entire project before the work is finished. According to roofing manufacturer Owens Corning, for most jobs, the final payment is typically due upon completion. This ensures the contractor is motivated to finish the job to your satisfaction and gives you leverage if any issues arise during the project.
Do you help with insurance claims?
If your roof was damaged by a storm or another event covered by your homeowner’s policy, the insurance process can feel overwhelming. It’s a good idea to ask potential contractors if they have experience working with insurance companies. A roofer who can properly document the damage, meet with the insurance adjuster, and provide the necessary paperwork can make a stressful situation much more manageable. Local contractors who have been serving the community for years, like our team in the Puget Sound area, are often well-versed in this process and can help ensure your claim is handled correctly and efficiently.
Will you perform a full tear-off or a roof-over?
This is one of the most important questions you can ask. A “roof-over” involves installing new shingles directly on top of your existing ones, while a “full tear-off” means removing all the old roofing material down to the deck before installing the new roof. While a roof-over might seem like a cheaper, faster option, a full tear-off is almost always the better choice for a long-lasting residential roof. It allows the crew to inspect the underlying wood decking for rot or damage and make necessary repairs. This ensures your new roof has a solid foundation and prevents you from simply covering up bigger problems.
What specific materials are included in the quote?
Your estimate should be specific about the materials being installed on your home. It’s not enough for it to just say “shingles.” Ask for the brand, type, and color of the shingles, as well as details about other critical components like the underlayment, flashing, and ventilation products. A good contractor will be able to explain why they recommend certain materials and how those choices will benefit your home, especially in a climate like ours in the Pacific Northwest. Knowing these details helps you compare quotes accurately and ensures you’re getting the quality and durability you’re paying for.
05
What Can I Expect During the Project?
Once you’ve chosen your contractor, the real work begins. Knowing what to expect during the installation can make the entire process feel much smoother. A professional roofing project is a well-orchestrated event, and your contractor should be able to walk you through each step. From handling the necessary paperwork to the final cleanup, clear communication about the day-to-day logistics is a sign you’re in good hands. Let’s cover the key questions to ask about the project phase so you can feel confident and prepared from start to finish.
Who handles building permits and code compliance?
Navigating building permits and local codes can be a headache, and it’s a task your contractor should handle for you. A reputable roofer will take full responsibility for securing all necessary permits before any work begins. This isn’t just about convenience; it’s about ensuring your new roof is fully compliant with local regulations, which protects you from potential fines or legal issues down the road. If a contractor asks you to pull the permits yourself, consider it a major red flag. A professional team understands the local requirements and manages the entire process to guarantee your project is done right and by the book.
How will you protect my property during installation?
A roof replacement is a major construction project, but it shouldn’t leave the rest of your property looking like a disaster zone. Ask your contractor what specific measures they take to protect your home and landscaping. A conscientious crew will lay tarps around your home’s perimeter to shield your siding, windows, and flower beds from falling debris. They should also cover or move delicate items like patio furniture, grills, and A/C units. This attention to detail shows respect for your property and is a standard part of any professional residential roofing project.
What does the cleanup process involve?
A thorough cleanup is just as important as the installation itself. Your contractor should have a clear plan for managing debris throughout the project and performing a final, detailed sweep. Ask where the dumpster will be placed and how they’ll keep the work area tidy each day. Most importantly, confirm that their final cleanup includes using a magnetic roller to find and collect stray nails from your lawn, driveway, and garden beds. This step is crucial for the safety of your family, pets, and car tires, and it’s a non-negotiable part of a job well done.
What is the estimated timeline and how are delays handled?
Every project should start with a clear timeline. Ask for an estimated start and completion date, but also discuss how potential delays are managed. Here in the Pacific Northwest, weather is the most common reason for a schedule change. A professional contractor will have a clear protocol for these situations, like securing the roof with tarps to keep your home protected if a storm rolls in mid-job. While some delays are unavoidable, the key is communication. Your contractor should keep you informed about any changes to the schedule and what they’re doing to get the project back on track.
Who will be my on-site contact?
Clear and consistent communication is essential for a stress-free roofing project. You should always know who to talk to if you have a question or concern. Ask who the dedicated on-site supervisor or project manager will be. This person will be your main point of contact throughout the installation, overseeing the crew and ensuring the work meets quality standards. Having a designated leader on-site means you have a direct line for updates and can get answers quickly, which helps the entire project run more efficiently and keeps you in the loop.
How do you handle attic ventilation and roof features?
A new roof is more than just shingles; it’s a complete system that needs to work together to protect your home. Proper attic ventilation is a critical component, as it helps regulate temperature and moisture, extending the life of your roof and improving your home’s energy efficiency. A great contractor will inspect your existing ventilation and recommend improvements if needed. They should be able to explain how they’ll ensure you have a balanced system with both intake vents (at the lower part of your roof) and exhaust vents (near the peak).
Flashing for chimneys, vents, and skylights
Some of the most vulnerable spots on a roof are the areas where features like chimneys, vents, or skylights penetrate the surface. These areas are sealed with a material called flashing to prevent water from getting in. Ask your contractor about their process for these critical details. A quality job involves installing new, custom-fitted flashing, not just reusing the old material or relying on caulk. If you have older skylights, this is also the perfect time to consider replacing them to ensure a watertight seal. Discussing these window and skylight details beforehand ensures every part of your roof is secure.
05
What Kind of Warranty Do They Provide?
Reputable companies will offer two warranties. One, a manufacturer’s warranty, is from the roofing product manufacturer. The second, a craftsman’s warranty, which will provide warranty coverage if a leak occurs due to the error of the installer.
06
Can You See Examples of Their Past Work?
Anyone can claim they will do a great job, but the proof is found in great reviews on social media outlets like Google and the BBB. You can also ask for references to call and addresses to go and look at the work they have done.
Talk to Our Team at Landmark Roofing and Siding
Landmark Roofing and Siding is a local company that has been in business for over 15 years, and we have a spotless record with Washington Labor and Industries. We provide up-front pricing in our proposals and a detailed scope of work, providing pricing for those unseen events that may occur. We provide two warranties, the manufacturer’s warranty, and a lifetime craftsman warranty, that is transferable to a new homeowner. We have over 100 positive reviews on Google that emphasize that Landmark Roofing and Siding is the reputable roofing company in Redmond that you are looking for.
Contact Us Today
Frequently Asked Questions
What happens if you find unexpected damage, like rotted wood, after you tear off the old roof? This is a common concern, and it’s exactly why a full tear-off is so important. A professional contractor won’t just cover up a problem. If we find something unexpected, we stop work immediately. We’ll show you the issue, explain what needs to be done to fix it properly, and provide a clear price for the additional work. Nothing proceeds without your understanding and approval, ensuring there are no surprise costs on your final bill.
What’s the real difference between a manufacturer’s warranty and a workmanship warranty? Think of it this way: the manufacturer’s warranty covers the shingles and materials themselves against defects. The workmanship (or craftsman’s) warranty covers the installation. A perfectly good shingle can fail if it’s installed incorrectly, and that’s where the workmanship warranty comes in. A reputable roofer provides both because they stand behind the quality of the products they use and the skill of their team.
Why is hiring a local roofer so important? A local contractor understands the specific challenges of our Pacific Northwest climate, from heavy rain to wind. They know which materials and installation techniques hold up best here. Beyond that, a local company has a reputation to maintain in the community. They are your neighbors, so they’re more accountable and easier to reach if you need follow-up service years down the road.
How long should my new roof actually last? The lifespan of your roof depends heavily on two things: the quality of the materials and the quality of the installation. For example, a standard composition roof, when installed correctly, should last 20 to 30 years. However, cutting corners on installation or using inferior materials can drastically shorten that lifespan. Investing in a professional installation ensures you get the full value and longevity out of the materials you choose.
Do I need to be home while the work is being done? You don’t need to be home for the entire project. Most homeowners go about their daily routines. However, it’s a good idea to be available at the beginning of the project to meet the project manager and at the end for a final walk-through. A professional crew will have a dedicated on-site contact who can keep you updated with photos and texts, so you’ll always know what’s going on.
Key Takeaways
- Verify the Essentials First: Before you get a quote, ask for proof of their license, general liability insurance, and workers’ compensation. This is your fundamental protection against liability and ensures you’re working with a legitimate professional.
- Get Everything in Writing: A professional quote is more than just a price—it’s a detailed plan. Make sure it itemizes the specific materials, confirms a full tear-off of the old roof, and outlines a clear payment schedule to avoid surprises.
- Understand the On-Site Process: Ask how the crew will protect your landscaping, who your main point of contact will be, and what the daily cleanup plan is. A good contractor respects your entire property, not just the roof they’re working on.